Last Updated: September 29, 2025
1. Acceptance of Terms
By accessing our website and using the services of Urban Assist (“Company,” “we,” “us,” “our”), you (“User,” “Client”) agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and the Company. If you do not agree to these Terms, please do not use our Services.
2. Definition of Services
Urban Assist operates as a discovery and booking platform that connects Users with various third-party service professionals (“Professionals”), including but not limited to maids, cooks, nannies, and caregivers. Our responsibility is to facilitate this connection through our vetting process, scheduling, and payment collection services. The Company does not directly employ all Professionals, who may operate as independent contractors. We provide a platform for you to find and engage with these Professionals.
3. User Obligations and Conduct
As a User of our Services, you agree to:
- Provide accurate, complete, and current information during the registration and booking process.
- Provide a safe, clean, and appropriate working environment for the Professionals who enter your home.
- Treat all Professionals with respect and dignity, free from any form of harassment, abuse, or unlawful discrimination.
- Make timely payments for all services booked through the platform as per the agreed-upon rates and schedule.
- Immediately report any issues, misconduct, or concerns regarding a Professional directly and exclusively to Urban Assist.
4. Booking, Payments, and Cancellations
- Booking: All services must be booked through Urban Assist’s official channels (website, app, or official WhatsApp number). Bookings are considered confirmed only after you receive a confirmation from us.
- Payment: Fees for services are as listed on our website or as provided in a custom quote. All payments are due as per the agreed schedule. We utilize a third-party payment gateway for online transactions.
- Cancellations & Refunds: Our cancellation and refund policy is as follows:
- [Example – Please replace with your actual policy]: Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund. Cancellations made within 24 hours of the service time are subject to a 50% cancellation fee. No refunds will be provided for cancellations made after the service has begun.
5. Vetting and Verification
Urban Assist shall take reasonable steps to vet our Professionals. This process may include identity verification, address verification, and criminal background checks. However, the User acknowledges that while we facilitate this verification, the ultimate responsibility for selecting a Professional and ensuring they meet your specific needs lies with you.
6. Limitation of Liability
Urban Assist is a platform facilitating connections between Users and Professionals. To the fullest extent permitted by law, Urban Assist is not liable for the actions, negligence, or misconduct of any Professionals or Users. Our role is to connect you with vetted individuals, but we cannot guarantee their performance or behavior.
In any event, the total liability of Urban Assist to you for any and all claims arising from the use of the Services is limited to the amount of the commission or fee paid by you to Urban Assist for the specific service in question. We are not responsible for any direct, indirect, incidental, or consequential damages, including but not limited to theft, property damage, or personal injury, that may arise from the service provided by a Professional.
7. Termination
We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for any conduct that we believe violates these Terms, is harmful to other users, our Professionals, our business interests, or for any other reason.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date at the top. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
10. Contact Information
For any questions, concerns, or grievances regarding these Terms of Service, please contact us at:
- Urban Assist
- Address: Bengaluru, Karnataka
- Email: info@urbanassist.in