Privacy Policy

Effective Date: September 29, 2025

1. Introduction

Welcome to Urban Assist (“we,” “us,” “our”). We are committed to protecting the privacy and security of our clients (“you,” “your”). This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, inquire about, or use our Services in Bengaluru. Our Services include, but are not limited to, Baby Care, New Born Baby Care, Japa Maid, Nani, Patient Care, Elderly Care, Cook, and House Maid Services.

By using our Services, you agree to the collection and use of information in accordance with this policy and in compliance with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

We collect information necessary to provide you with our personalized Services:

  • Personal Identification Information (PII): Name, contact number, email address, residential address.
  • Service-Specific Information:
    • For Care Services (Baby, Patient, Elderly): Information about the person receiving care, such as age, specific needs, daily routines, and relevant medical conditions.
    • For Household Services (Cook, Maid): Details about your household, such as family size, dietary preferences, and specific tasks required.
  • Transactional Information: Details of services booked, billing information, and transaction history. (Note: We use secure third-party payment gateways and do not store your full card details).
  • Technical Information: IP address, browser type, and operating system when you visit our website, used for analytics and service improvement.

3. How We Use Your Information

Your information is used to:

  • Provide and Manage Services: Match you with the right service professional, customize services, and manage scheduling.
  • Communicate With You: Respond to inquiries, send booking confirmations, and provide updates.
  • Ensure Safety and Security: Verify the identity of clients and service professionals.
  • Process Payments: Facilitate billing for the services you avail.
  • Comply with Legal Obligations: Adhere to applicable laws and regulations in India.

4. How We Share Your Information

Your privacy is paramount. We only share information in limited circumstances:

  • With Service Professionals: We share necessary information (address, needs) with your assigned professional so they can deliver the service. They are bound by confidentiality agreements.
  • For Legal Obligations: We may disclose information if required by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.

6. Your Rights

You have the right to access, correct, or withdraw consent for the use of your data. To exercise these rights, please contact our Grievance Officer.

7. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date.”

8. Grievance Officer & Contact Us

For any questions, concerns, or complaints about this policy, please contact us:

  • Grievance Officer Name: [Insert Full Name]
  • Company Name: Urban Assist
  • Address: [Insert Full Registered Address, Bengaluru, Karnataka]
  • Email: [Insert Grievance Email, e.g., privacy@urbanassist.in]

Terms of Service for Urban Assist

Last Updated: September 29, 2025

1. Acceptance of Terms

By accessing our website and using the services of Urban Assist (“Company,” “we,” “us”), you (“User,” “Client”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

2. Definition of Services

Urban Assist operates as a discovery and booking platform that connects Users with various third-party service professionals (“Professionals”), including but not limited to maids, cooks, nannies, and caregivers. Our responsibility is to facilitate this connection through a vetting process, scheduling, and payment collection. The Company does not directly employ all Professionals, who operate as independent contractors.

3. User Obligations

As a User, you agree to:

  • Provide accurate, complete, and current information during the registration and booking process.
  • Provide a safe, clean, and appropriate working environment for the Professionals.
  • Treat all Professionals with respect and dignity, free from harassment or unlawful discrimination.
  • Make timely payments for all services booked through the platform.
  • Immediately report any issues, misconduct, or concerns regarding a Professional to Urban Assist.

4. Booking, Payments, and Cancellations

  • Booking: All services must be booked through our official channels. Bookings are confirmed upon receipt of payment or as per the agreed-upon payment schedule.
  • Payment: Fees for services are listed on our website or provided in a custom quote. All payments are due as per the agreed schedule.
  • Cancellations & Refunds: Our cancellation and refund policy is as follows: [Clearly state your cancellation policy here. E.g., “Cancellations made 24 hours in advance will receive a full refund. Cancellations made within 24 hours are subject to a fee of ₹XXX. No refund will be provided for cancellations made after the service time has started.”]

5. Vetting and Verification

Urban Assist shall take reasonable steps to vet and verify the background of our Professionals, which may include identity verification and criminal background checks. However, the ultimate responsibility for selecting a Professional and ensuring they meet your needs lies with you, the User.

6. Limitation of Liability

Urban Assist is a platform facilitating connections. While we strive to ensure the quality and safety of our Professionals, we are not liable for the actions, negligence, or misconduct of any Professional or User. Our liability in any circumstance is limited to the amount of the commission or fee paid by you for the specific service in question. We are not responsible for any direct, indirect, incidental, or consequential damages, including theft or property damage, that may arise from the service.

7. Termination

We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for any conduct that we believe violates these Terms or is harmful to other users, our Professionals, or our business interests.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

10. Contact Information

For any questions about these Terms, please contact us at:

  • Urban Assist
  • Address: Bengaluru, Karnataka, India
  • Email: contact@urbanassist